Visit Cheyenne, the Convention and Visitors Bureau, is committed to ensuring the privacy of visitors to its website. The following statement discloses our information gathering and dissemination practices for our digital media including www.cheyenne.org, www.cheyennerestaurantweek.com, www.cheyennebigboots.com, www.cheyennemarathon.com, www.cheyennesplashpad.com, use our hashtags on social media (such as #cheyenne, #thatsmycheyenne), and/or utilize our interactive digital kiosks (collectively, our “Digital Media”), as well as information you provide to us in person or through the mail, and steps we take to safeguard it. Visit Cheyenne is located at 121 W. 15th St. Cheyenne, WY 82001, and is responsible for the content of the Digital Media as well as the collection and management of user information.
This Policy was last updated on May 25, 2018.
Visit Cheyenne is the data controller for all data described by this policy.
Information Collection, Use, Access, and Retention.
We collect information in several ways through our Digital Media. When you use our Digital Media, we collect personal information about you that you affirmatively choose to provide to us.
Similarly, if you have made public posts from your other social media accounts that include our specialized hashtags (including, but not limited to, #cheyenne and #thatsmycheyenne), we may collect and use that information to help provide you with more relevant, personalized content about Cheyenne. You can control whether we see this information by not using our specialized hashtags. We may also collect information from you in-person or through the mail if you provide us with a business card or other document that includes your name, email address, phone number, and/or other personal information.
To help us serve you better, we collect information that identifies the computer or browser used to access our Digital Media, as well as the user account associated with that computer/browser if you are logged in. Cookies are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. Whenever a site welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information that you may have registered during previous visits, such as your viewing preferences.
Certain cookies placed by our Digital Media do not collect any personal information, and are essential to provision of a functional website and/or app, which we have a legitimate interest in providing (these are known as “Necessary Cookies” and include cookies that drive your navigation on one of our Digital Media).
When you interact with our Digital Media, we also collect limited non-personally identifying information that the browser you used makes available automatically. This information includes the internet address of the computer or network you used to access our site, the date, time, location and page(s) you visited on our site, the browser and operating system you used, and the referring page (the webpage that contained the link to our site that you clicked on to get there).
We have a legitimate business interest in ensuring that our Digital Media operate correctly and efficiently. To that end, we use the aggregated non-personal data and information from all users of our Digital Media to measure server performance, analyze user traffic patterns, and improve the content of our Digital Media. We sometimes track the keywords that are entered into our search engines to measure interest in specific topics and to improve the consumer experience on the site.
With your consent, we will use your e-mail address and/or other personal information to provide you with information we think you will be interested in, for example, to send you our newsletters, notify you of new publications, to update or introduce you to events in and around the Cheyenne area or other areas we think you might enjoy, and to inform you about updates to our website. Even after you have agreed to receive such messages, you can let us know at any time if you would prefer not to receive any or all of this information either directly or through our Digital Media, by following the unsubscribe instructions in any email you receive from us, or by sending an e-mail to firstname.lastname@example.org.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
All content including copy, images and other materials is copyrighted. This website is designed and maintained by the staff of Visit Cheyenne. The images on this site are owned by Visit Cheyenne and may not be used without the permission of Visit Cheyenne.
In the event Visit Cheyenne conducts an online promotion, contest, or sweepstakes (collectively, a “Promotion”), information we collect will be used consistent with the terms and conditions outlined in the promotion guidelines or rules, which may include a reference to this Policy.
If you would like to revoke your consent to receiving commercial messages you have previously opted in to receive as the result of a promotion, you can use the unsubscribe link in any marketing message. You may also send an e-mail to email@example.com that contains the email address or phone number you wish to revoke consent for marketing messages.
Pursuant to your reasonable request, we will provide you or a third-party you specify with a list of all of your personal information that Visit Cheyenne has collected.
Similarly, upon your request, we will make corrections to our records of your personal data.
We will retain your personal information while you have an active relationship with Visit Cheyenne, including if you have subscribed to a newsletter, or opted in to receive commercial content from us, or have affirmatively made requests of us that we, or our data processors, are fulfilling. We will maintain your information and for thirty-six (36) months after that relationship ends (unless you request that we delete your information prior to the expiration of that period). If Visit Cheyenne determines that it no longer requires your information for the purposes set forth above, it will delete your information.
If you would like us to delete all of your personal information and/or remove your name and address from promotional lists (including any personal information gathered by our service providers) and place your name on our “do not contact” list, contact our Digital Marketing Coordinator at firstname.lastname@example.org and request that you be placed on our “do not contact” list. Please note that requests to update your personal information may take up to five (5) days.
Notwithstanding the above, Visit Cheyenne will retain your information indefinitely if it believes in good faith that it has a legal obligation to do so.
We take reasonable and appropriate security measures to protect unauthorized access, alteration or destruction of data located on and collected by our Digital Media. We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us while it is in transit. Once we receive your personal information, we maintain physical, electronic and procedural safeguards to protect it. If a data breach occurs, we will notify you and the proper EEA authority (if required) within seventy-two (72) hours (if reasonably feasible).
We will acknowledge your Complaint within forty-eight (48) hours, and respond to your complaint within forty-five (45) days. We may ask that you provide additional information and/or request a one-on-one discussion or conference.